Salary: N/A / Hourly	Location: San Francisco, CA
Type: Part-Time	Postal Code: 94123

SUMMARY
This position provides administrative and logistical support for the Membership department. Primary responsibilities include returning member calls in a timely manner, processing and fulfilling memberships. The Development/Membership Assistant I reports directly to the Membership Director.

ESSENTIAL FUNCTIONS
• Process Memberships gifts while maintaining strict quality control guidelines for data entry.
• Prepare receipts, acknowledgement letters and coordinate delivery of benefits packets
• Provide customer service support to Member requests via phone and email. Resolve Member issues and a timely and professional manner.
• Provide Membership Director with ongoing input from Members and communicate problems and suggestions.
• Provide assistance and logistical support for Membership events, including Members’ Evening Hours, Member Special Events.
• Provide quality customer service support as needed via phone, visitor services desk and Membership Kiosk.
• Carry out general office duties including fulfilling donation requests.
• Support Membership Director and Membership Staff as needed by performing clerical duties such as receiving deliveries, faxing, photocopying and scheduling meetings.
• Maintain organization of membership materials and inventory both in office and onsite at the museum.
• Assist with other duties & projects as assigned.

MINIMUM QUALIFICATIONS
• Minimum BA or BS Degree or combination of education and work experience.
• Organized, detail-oriented and able to work flexibly and independently.
• Excellent verbal and written communication skills.
• Excellent computer skills including Microsoft Word and Microsoft Excel. Raiser’s Edge for Windows preferred, familiarity with database systems and able to work at computer 80% of the time.
• Ability to work nights, weekends and early mornings as needed.
• Able to work in a fast-paced environment and be flexible under a variety of circumstances; diplomatic and decisive. Ability to balance several priorities.
• Move from place to place, lift and carry up to 25 pounds short distances, ability to use general office equipment.

APPLICATION DEADLINE
The application submission deadline expires on Thursday, October 15, 2009 by 5:00pm or when the position is filled. This position is available immediately. Please note that if the job posting is no longer available on our website, then the position is no longer available and applications will not be accepted.

HOW TO APPLY
This is a regular, part-time (15 hours per week), non-exempt, union position that includes benefits. This position may require (some) weekend and/or evening hours and scheduling may vary. To apply, please send cover letter and resume to:

Development/Membership Assistant I
(Please include position title as the subject heading.)
Exploratorium, 3601 Lyon Street, San Francisco, CA 94123
Fax: (415) 674-2852
E-mail: resume (at) exploratorium.edu (attachments not accepted)
No phone calls please

The Exploratorium is committed to a diverse workforce.

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