Assistant Manager, Visitor Services
- Exploratorium
- 07/23/22
- San Francisco, CA
- 94111
- TBD / Yearly
- Full-Time
SUMMARY
We are seeking an experienced and outstandingAssistantManagerfor our Visitor Services (Frontline) Department. If you are ready to join a team of passionate curiosity-driven individuals and make a difference, the Exploratorium wants to talk to you!
The Visitor Services Assistant Manager is a multi-department position responsible for supervising daily operations of ticketing, retail and membership. The position is responsible for staff supervision and morale, fiscal responsibilities and sales growth. The ideal candidate will have the ability to work collaboratively with multiple departments, possess exceptional leadership abilities and customer service skills, technical aptitude with point of sale systems, excellent organizational, analytical, marketing and public relations talents. The ideal candidate will also demonstrate a proven ability to analyze and solve problems, establish and meet goals, set priorities, handle diverse responsibilities and deadlines, and manage an eclectic, energetic staff.
MINIMUM QUALIFICATIONS
BA/BS degree or a minimum of 5 years of experience preferably in the hospitality/retail industry or an attendance-based environment
Minimum 2 years supervisory experience required
Must be available to work shifts that include weekend, evening and holiday hours
Must be available to work on site at the Exploratorium , in shared indoor and outdoor spaces with staff and museum visitors (including during Covid-19).
Diplomatic and decisive leader with excellent organizational and time management skills
Demonstrated experience in front line customer relations and complaint resolution
Excellent organizational, interpersonal and communication skills
Previous experience with Siriusware or other ticketing system preferred
Demonstrated customer service experience and previous cash handling experience required
English proficiency required; bilingual skills an asset (Spanish or Cantonese a plus)
Be or be willing to become First Aid/CPR certified and maintain certification
Able to move from place to place which may include standing and/or walking for extended periods of time; lift and carry up to 75 pounds short distances
APPLICATION DEADLINE
This position is open until filled
HOW TO APPLY
This is a regular, full-time (37.5 hours per week), non-exempt position that includes benefits. Please, no phone calls in regards to this job. We offer a competitive wage and benefits package including medical, dental, and vision plans, and accrued sick time & personal time off.
To apply, please visit the Exploratorium job page.
https://exploratorium.applytojob.com/apply/RHIoyxScq1/Assistant-Manager-Visitor-Services?source=Getmuseumjobs
The Exploratorium is committed to the health and safety of our staff and visitors, and will be following all guidelines in accordance with the health department, as well as state/city/local ordinances in response to COVID-19. This position will require working on site in both our indoor and outdoor spaces, and will involve contact with both the general public as well as other staff. Staff will be provided with appropriate PPE as well as training and resources to promote safe working practices.
The Exploratorium is proud to be an Equal Opportunity Employer and values diversity, inclusion and respect. We welcome and strongly encourage applicants from all backgrounds. All qualified applicants will receive consideration for employment.
We are seeking an experienced and outstandingAssistantManagerfor our Visitor Services (Frontline) Department. If you are ready to join a team of passionate curiosity-driven individuals and make a difference, the Exploratorium wants to talk to you!
The Visitor Services Assistant Manager is a multi-department position responsible for supervising daily operations of ticketing, retail and membership. The position is responsible for staff supervision and morale, fiscal responsibilities and sales growth. The ideal candidate will have the ability to work collaboratively with multiple departments, possess exceptional leadership abilities and customer service skills, technical aptitude with point of sale systems, excellent organizational, analytical, marketing and public relations talents. The ideal candidate will also demonstrate a proven ability to analyze and solve problems, establish and meet goals, set priorities, handle diverse responsibilities and deadlines, and manage an eclectic, energetic staff.
MINIMUM QUALIFICATIONS
BA/BS degree or a minimum of 5 years of experience preferably in the hospitality/retail industry or an attendance-based environment
Minimum 2 years supervisory experience required
Must be available to work shifts that include weekend, evening and holiday hours
Must be available to work on site at the Exploratorium , in shared indoor and outdoor spaces with staff and museum visitors (including during Covid-19).
Diplomatic and decisive leader with excellent organizational and time management skills
Demonstrated experience in front line customer relations and complaint resolution
Excellent organizational, interpersonal and communication skills
Previous experience with Siriusware or other ticketing system preferred
Demonstrated customer service experience and previous cash handling experience required
English proficiency required; bilingual skills an asset (Spanish or Cantonese a plus)
Be or be willing to become First Aid/CPR certified and maintain certification
Able to move from place to place which may include standing and/or walking for extended periods of time; lift and carry up to 75 pounds short distances
APPLICATION DEADLINE
This position is open until filled
HOW TO APPLY
This is a regular, full-time (37.5 hours per week), non-exempt position that includes benefits. Please, no phone calls in regards to this job. We offer a competitive wage and benefits package including medical, dental, and vision plans, and accrued sick time & personal time off.
To apply, please visit the Exploratorium job page.
https://exploratorium.applytojob.com/apply/RHIoyxScq1/Assistant-Manager-Visitor-Services?source=Getmuseumjobs
The Exploratorium is committed to the health and safety of our staff and visitors, and will be following all guidelines in accordance with the health department, as well as state/city/local ordinances in response to COVID-19. This position will require working on site in both our indoor and outdoor spaces, and will involve contact with both the general public as well as other staff. Staff will be provided with appropriate PPE as well as training and resources to promote safe working practices.
The Exploratorium is proud to be an Equal Opportunity Employer and values diversity, inclusion and respect. We welcome and strongly encourage applicants from all backgrounds. All qualified applicants will receive consideration for employment.
Job Closed
This position is currently filled/closed/expired, please click here to search for similar positions.
Critical Need Jobs
Employer Information
- Learn more about Exploratorium
- Browse all Exploratorium Jobs
- Browse Exploratorium Jobs in San Francisco, CA
This site offers a wealth of information about jobs. Thanks!
Debra Block, SecretaryJoin 2,503 other Museum Professionals receiving FREE weekly job listings to their inbox every week.
We value your privacy. We will not rent your email to anyone.
Browse other Museum Jobs in California
-
Museum Scientist 3, Box OCE
Albany, CAReassignment: Candidates must have one year of permanent competitive or 55b/c service as a Museum Scientist 3. Non-Competitive App... -
On-Call Custodian
San Francisco, CAManager and is responsible for the general cleanliness of the museum. Applicants must be available to work any assigned shifts and -
Cardiac Cath Lab RN Job In San Francisco CA
San Francisco, CASan Francisco Peninsula. Beautiful beaches, fun museums, outdoor adventures, wine tasting the California dream is -
Front Desk Assistant at Museum of Art and...
Oakland, CADescription Non-profit museum looking to hire! The Museum@themade.org. About the Museum: The Museum of -
Front Desk Assistant at Museum of Art and...
Oakland, CADescription Non-profit museum looking to hire! The Museum@themade.org. About the Museum: The Museum of -
Front Desk Assistant at Museum of Art and...
Oakland, CADescription Non-profit museum looking to hire The Museumto jobsthemade.org. About the Museum: The Museum of -
Guest Services Associate
San Francisco, CAmemberships in accordance with established museum policies and proceduresas add-ons, substitutions, and active listening * Maintai... -
Guest Services Associate
San Francisco, CAmemberships in accordance with established museum policies and proceduresas add-ons, substitutions, and active listening * Maintai... -
On-Call Custodian
San Francisco, CAManager and is responsible for the general cleanliness of the museum. Applicants must be available to work any assigned shifts and -
Chef de Cuisine
San Francisco, CASquare shopping, the Moscone Convention Center, the Museum of Mo..
Browse all Museum Jobs in California