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On-Call Tacticle Dome Specialist

SUMMARY:
The Tactile Dome Specialist (on-call) is responsible for providing visitors with a safe and educational experience while they are exploring the Tactile Dome. The Specialist must be familiar with the philosophy of The Exploratorium in order to broaden visitors experience, and be willing to learn Dome exhibit repair, maintenance skills, video monitoring and sales software. The Specialists deal with a high range of visitor interaction and must be able to communicate effectively. Flexible availability, including weekends, is required. This position reports to the Tactile Dome Manager.

ESSENTIAL FUNCTIONS:
Run Tactile Dome shifts as assigned; this includes orienting visitors to Dome procedures, assisting them as needed while they are in the Dome, and interacting with Guest Services, Reservations and Rentals personnel as needed.
Disseminate information about museum events and programs.
Orient groups, field trips and general visitors to the history, mission and scientific phenomena of the museum.
Conduct daily inspections of the Dome pathway for safety and cleanliness.
Adhere to all safety and operational procedures and protocols for the primary purpose of ensuring the safety of visitors inside the Dome. Ability to react quickly in emergency situations.
Ability to calmly communicate with visitors who may have an uncomfortable reaction to the environment (e.g. feeling claustrophobic).
Monitor video and intercom while visitors are in dome sessions, while also overseeing groups waiting in the lobby for their turn.
Contribute to general Dome operations such as cleaning, materials stocking, upkeep of the lobby and control center spaces, and ongoing maintenance.

QUALIFICATIONS:
Demonstrated ability to work effectively and diplomatically with public under stressful conditions.
Excellent customer service orientation.
Demonstrated ability to work independently as well as part of team.
Available mornings, afternoons, evenings and weekends.
Willing to become CPR and First Aid certified.
Background in working with youth and knowledge of crisis intervention desirable.
Strong diagnostic and troubleshooting skills helpful.
Knowledge of carpentry, shop and sewing skills helpful.
Ability to move from place to place, lift and carry up to 25 pounds short distances; crawl, kneel, bend; able to go into and move through the Tactile Dome.

APPLICATION DEADLINE:
This position is open until filled.

HOW TO APPLY:
This is an on-call position in which the hours and scheduling for work may vary. This position is non-exempt and does not include benefits. To apply, please visit the Exploratorium job page to send cover letter and resume. Please, no phone calls in regards to this job.

The Exploratorium is committed to providing equal employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, ancestry, genetic information, citizenship, marital status, pregnancy, veterans status or any other class protected by applicable law.

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