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Visitor Services & Sales Operations Supervisor - Part Time

The Visitor Services & Sales Operations Supervisor will oversee the museum shop staff with the daily operations on the sales floor to ensure excellent customer service in assisting visitors with admissions, ticket selling and retail sales.
ESSENTIAL FUNCTIONS:

1. Ensure superior customer service from the Visitor Services & Shop Sales Associates so that visitors will have a positive and memorable experience.
2. Supervise associates on the sales floor, leading by example. Inform and partner with Manager of Visitor Services, Admissions & Retail to address any staff performance issues.
3. Oversee the opening and closing procedures for register terminals, ensuring proper management of cash, checks and receipts to prepare the daily deposit.
4. Fulfill shop operational tasks as scheduled and outlined by the Manager, including but not limited to: cash handling, ticket booth operations, mobile workstation, and point of sale issues, daily schedules and processing of internet orders.
5. Assist with merchandise check-in, tagging and merchandising.
6. Assist with inventory management, including offsite physical inventory, product transfers, new receipts and vendor returns.
7. Coordinate special mail and website orders including packaging, shipping and billing concerns.

QUALIFICATIONS:
1. Demonstrates leadership, communication and high-touch customer service skills.
2. Team mentality and positive can-do attitude is required
3. Exceptional interpersonal and problem solving skills and initiative.
4. Strong computer and data entry skills, comfortable with POS systems and CRM databases.
5. Must have previous retail experience and have excellent cash handling and transaction management skills.
6. Ability to stand for 4 hours at a time and able to lift items weighing up to 30 lbs.
7. Reliable transportation to and from the workplace.

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